Contact
Questions about plans, your store, or getting set up — send them over and a person on our team will reply.
Tell us what you need and we aim to get back within one business day.
Or email us directly at hello@kartlo.app
Answers
Yes — the Launch plan is free forever: 50 products, 30 orders a month, and 0% transaction fees. Your card is validated at signup with a $1 authorization that's immediately reversed; paid plans bill from signup.
Minutes. Name your store, pick a storefront theme, and you're live at yourstore.kartlo.app — products and payment options come next, at your pace.
Yes. CSV import and export is built in from the Starter plan up, and if you're moving from another platform we'll help you map the files.
All major credit and debit cards through Stripe. Prices are shown in your local currency and billed in USD, monthly or annually.
Card, cash on delivery, bank transfer and store pickup are all built in — you choose which to offer, and COD capture follows the parcel.
All data is encrypted in transit and at rest, and every store's data is fully isolated from every other store's at the database level.
The free Launch plan needs no call and is never charged — open a store, then message us if you get stuck.