AI credits
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Credits belong to each store#
AI credits are counted per store, not per organization. Every store starts with 100 free credits. Credits you buy are added to the store you are working in when you buy them, and only that store can use them. If your organization has several stores, each one has its own balance and its own report.
What uses credits#
| Feature | Where | Credits |
|---|---|---|
| Draft from photo and Fill details | Products, Add product | 1 |
| Improve product text | A product, Improve with AI | 3 |
| Design Studio edit | Design Studio, AI editor | 1 |
| Photo alt text | Files, a photo, Describe | 1 |
| CRM deal brief | CRM, a deal | 2 |
| CRM email draft | CRM, a deal, Draft email | 1 |
| CRM AI score | CRM, a deal, Score | 1 |
Failed calls are refunded#
A credit is set aside the moment you ask the AI for something. If the AI fails or returns nothing usable, the credit goes straight back to the store. The report shows that as a separate Refunded line with the same item, so you can see both.
Read the usage report#
Open SettingsPlan and billingAI Assistance. Below the balance you see the report for the store you are in:
- Balance now, Free credits received, Credits bought and Used to date.
- Purchases: each pack with its date, credits and the amount paid, with a link to the Stripe receipt.
- Every use: the item it was used on (product, file, page and section, or deal), what it was for, the date and time in the store's time zone, the team member who used it (hover for their email) and the credits.
Filter by date, by feature or by team member. The totals by feature follow the filters. Download CSV saves the same rows for a spreadsheet.
The same report is in the Kartlo phone app under Settings, Plan and billing.
Who can see it#
Anyone whose role can view Plan and billing can see the report for the store they are in. It never shows another store's credits.