Gift cards
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A gift card is a code with a balance that shoppers use to pay at checkout. Use gift cards for presents, store credit after a return, or goodwill gestures. Every change to a balance is recorded on the card.
Issue a gift card#
- Open Gift Cards from your desk and click Issue gift card.
- Enter the Value.
- Optionally set an Expires date. Leave it blank for a card that never expires.
- Optionally link a Customer.
- Leave Custom code blank for a random 16-character code, or type your own code.
- Add a Note explaining why it was issued, then confirm.
How shoppers use a gift card#
At checkout, the shopper enters the code in the Gift card code field and clicks Apply. The amount is taken off the order and any remaining balance stays on the card.
- If the card covers the whole order, the shopper pays with the gift card alone.
- If it covers part of the order, the shopper pays the rest with cash on delivery, bank transfer or pay on pickup, when you offer them.
Cancellations and refunds#
When an order paid with a gift card is cancelled, the amount the card paid goes back onto the card automatically.
When you refund an order, you can choose to refund to the gift card. You can return at most what the gift card paid on that order. See Returns and refunds.
Manage gift cards#
The list shows each card's code, customer, issue date, balance, expiry and status. Search by code. The cards at the top show how many are Active, the Outstanding balance still owed to customers, and the Total issued.
| Status | Meaning |
|---|---|
| Active | Can be used at checkout. |
| Expired | Past its expiry date. |
| Disabled | Switched off by you. It cannot be used until you switch it back on. |
Use the Enabled switch on a row to disable or re-enable a card, for example if a code was shared by mistake.
Gift card history#
Click a card to see its history: when it was Issued, each time it was Spent and on which order, and any amount Returned to card from a cancellation or refund. Balances cannot be edited by hand, so the history always adds up.
Current limits#
- A product can be marked This is a gift card, so it is not shipped or taxed, but buying it does not create a gift card code. Issue codes from your desk.
- A gift card cannot yet be combined with an online card payment.
- Codes are not emailed to the customer automatically.