Add products
On this page
Products are the items you sell. Only two fields are required to save a product: a name and a price. Everything else, from photos to shipping details, is optional and sits in sections you can open when you need them.
Your first product#
While your catalogue is empty, Products shows an Add your first product card. Clicking Add product there opens a short guided setup that walks you through each part of a product in order:
- Details: the name and description.
- Media: photos, video or a 3D model.
- Pricing: what it sells for and what it cost you.
- Organization: the collection shoppers browse it in.
- Variants: sizes or colours, each with its own price and stock.
- Inventory: how many you have.
- Shipping: weight and customs details.
- Review: check everything, then publish.
From your second product on, Add Product opens the full product form described below.
Create a product#
To add a product:
- Open Products from your desk.
- Click Add Product.
- Enter the Product Name and the Price.
- Under Media, drag photos in, or click Upload files or Browse library.
- Choose a Status on the right: Active to sell it now, or Draft to keep working on it.
- Click Save product. You can also press Ctrl+S (Cmd+S on a Mac).
The Save button stays on screen at the bottom of the form. If something required is missing, a hint such as Add a price to save tells you what to fill in, and the form jumps to the first field that needs attention.
Product status#
| Status | What it means |
|---|---|
| Active | Visible in your online store and available to buy. |
| Draft | Saved in your desk only. Shoppers cannot see it. |
| Archived | Taken off sale and hidden from your store, but kept on record. Find it under the Archived tab. |
Fields on the product form#
The form is one column from top to bottom. Optional sections are collapsed; a small dot on a section header shows it holds data.
| Section | What you set there |
|---|---|
| Price | The selling price. Open Pricing details for Compare-at Price (shown struck through to signal a discount), Cost per Item (never shown to customers) and tax. |
| Media | Photos, videos and 3D models. The first tile is the cover image. |
| Description | What shoppers read before they buy. |
| Category | What kind of item it is, picked from a standard product list. It suggests options such as Size or Colour and unlocks Category details for filters and specs. |
| Collections | Where the product appears in your store menu. Search, or type a new name to create a collection. |
| Options — sizes, colours, materials | Only while creating. See Variants. |
| Track Inventory | Count stock down as orders come in, and the Quantity on Hand. Inventory details holds SKU, barcode, reorder point and what happens when it runs out. |
| Shipping & delivery | Digital Product, Weight (grams), the shipping package, Country of origin and HS code for customs. |
| Ask the buyer | Questions the shopper answers when ordering, such as a name on a cake or a pickup date. |
| Condition | For pre-owned or measured items: condition grade, flaws and notes, fits like, and measurements. |
| Organization | Vendor, Tags and a Label badge. See Product labels. |
| Search engine listing | SEO title and SEO description, with a preview of how the product looks in search results. |
When a product is out of stock#
In Inventory details, When out of stock decides what shoppers can do once the quantity reaches zero:
- Stop selling: the product shows as sold out and cannot be ordered.
- Keep selling: orders are still accepted and the extra units show as backordered.
- Hide item from the store: the product disappears from the storefront until you restock.
Ask the buyer#
Add questions with Ask the buyer something. Each question can be Short text, Long text, Number, Choice, Date or Yes / no, and can be made required. The answers are saved on the order.
Cost per item and the Accounting app#
Cost per Item is what one unit costs you. Without the Accounting app it is optional, and it is used for margin and the stock value shown in Inventory.
Once the Accounting app is installed and set up for the store, Cost per Item becomes required, because the app uses it to value your stock. The field is marked Required, and saving without it shows Enter the cost per item. The Accounting app uses it to value your stock.
- It is required for every variant. A variant with no cost of its own takes the product's cost.
- Gift cards are the exception and never need a cost.
- The same rule applies to product imports and to products added in the Kartlo phone app.
- If the app is cancelled and becomes read only, cost goes back to being optional.
See Costing for how the cost values your stock.
Draft a product from a photo#
If you have a photo but no listing yet, Draft from photo lets AI write a first draft for you. You review everything before it is published.
- In Products, click Draft from photo. It appears on the empty catalogue card and under Quick Actions.
- Drop one product photo. Any photo that Files accepts works, including iPhone HEIC, TIFF and BMP: it is turned into a web image before the preview shows. Optionally add what the photo does not show, such as brand or material.
- Click Draft with AI. The AI suggests a title, description, category, tags and a price estimate with a typical range.
- Edit any field, set the quantity In stock, and tick any suggested option groups such as sizes.
- Click Publish to store, or Save as draft.
Fill the form from a photo#
Already in the Add Product form? Once you add a photo under Media, a Fill details with AI box appears below it. It reads your first photo, and the product name if you typed one, and fills the form for you. Nothing is saved until you press Save product.
- Add at least one photo under Media.
- Click Fill details with AI.
- The AI fills the empty fields: name, description, price, category, tags and the search engine listing. Fields you already typed are kept; use Replace next to a field if you prefer the AI version.
- Check the details, then save as usual.
Edit a product#
Click any row in Products to open it. When editing, the top of the form adds:
- View in store, which opens the product page on your storefront, and the collections it appears under.
- Copy link, free on every plan, to paste the product link anywhere, and Share, to post the product with a tagged link and ready images so orders show where the shopper came from. Share needs the Social Sales Channels app.
- An AI review card with a free quick check of the listing and an optional paid AI review.
Click Save changes when you are done. A notes and activity feed for the product sits below the form.
AI review of a listing#
AI review studies the whole listing, its photos and your collections, scores it out of 100, checks that the text matches the photos, and suggests fixes. You pick which suggestions to keep, and nothing is saved until you press Save changes. A review costs a few AI credits; the card shows the exact cost and your balance before you start.
Manage the product list#
The list shows each product with its collections, price, stock, vendor and status. Use the tabs All, Active, Draft and Archived, the search box (name, SKU or vendor), and the collection filter to narrow it down. On the All tab, Hide archived keeps archived items out of view.
To change several products at once:
- Tick the products in the list.
- Click Set active, Set draft or Archive.