Orders
Follow an order from checkout to delivery, turn quotes into orders, take payments, and handle returns and refunds.
Order lifecycle
How an order moves from placed to completed, what each status means, and how to create and manage orders from your desk.
Draft orders
See quotes that are not orders yet, track whether you sent them, and turn them into real orders when the customer agrees.
Order payments
See what has been paid on an order, record cash, transfer and pickup payments by hand, and understand how card payments land.
Fulfilment
Pack and ship order items in one or more parcels, print packing slips and labels, add tracking and keep the buyer informed.
Returns and refunds
Open a return, receive the goods back into stock or write them off, and record refunds against an order.
Abandoned carts
See carts shoppers left behind, send reminder emails that bring them back, and measure how much revenue you recover.